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Cancellation Policy

Get Wet Surf School on the Gold Coast.

Cancellation Policy

As standard, 24 hours’ notice must be given for full refund ( excluding booking and credit card fees ), up to 12 hours prior partial refunds may be given depending on the nature of the cancellation, but this will be at the operators discretion and a 20% re-booking fee may apply if you re schedule.

For corporate/MICE or special private groups a deposit will be required upon invoicing, in the circumstances of a deposit being waived at the time of invoicing at the discretion of management, a $100 admin fee will be required if the booking is cancelled after the invoice is issued. 

If it is deemed unsafe to proceed by the operator due to poor surf conditions at the scheduled time, we will offer an alternative booking time for you and if it is not possible due to travel commitments to reschedule a full refund ( excluding booking and credit card fees ),  will be offered.

If you are not at the designated pick up location at the correct time or if you arrive for the lesson more than 10 min late the class will have commenced and you will not be able to attend and your fees with be forfeited.

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