Cancellation Policy

Cancellation Policy

As standard, 24 hours’ notice must be given for full refund ( excluding booking and credit card fees ), up to 12 hours prior partial refunds may be given depending on the nature of the cancellation, but this will be at the operators discretion and a 20% re-booking fee may apply if you re schedule.

For corporate/MICE or special private groups a deposit will be required upon invoicing, in the circumstances of a deposit being waived at the time of invoicing at the discretion of management, a $100 admin fee will be required if the booking is cancelled after the invoice is issued. 

If it is deemed unsafe to proceed by the operator due to poor surf conditions at the scheduled time, we will offer an alternative booking time for you and if it is not possible due to travel commitments to reschedule a full refund ( excluding booking and credit card fees ),  will be offered.

If you are not at the designated pick up location at the correct time or if you arrive for the lesson more than 10 min late the class will have commenced and you will not be able to attend and your fees with be forfeited.

COVID-19 Restrictions

As of December 17 th, 2021, Get Wet requires all staff, patrons and visitors to be fully vaccinated and show proof of vaccination to our staff as outlined by the Queensland Government. If you are not fully vaccinated or cannot show proof of vaccination, Get Wet cannot allow you to enter or participate in our surfing sessions. If you have booked a session with us and cannot attend, we need a minimum 24 hours’ notice to provide a full refund.

Any cancellations within 24 hours will result in your fees being forfeited. If you need to reschedule a session, we require 24 hours’ notice to reschedule with no fees. Any rescheduling of sessions within 24 hours will have a 20% rescheduling fee applied. 

If you are not at the designated pick up location at the correct time or if you arrive for the  lesson more than 10 min late the class will have commenced and you will not be able to  attend and your fees with be forfeited.